Frequently Asked Questions
Everything you need to know about your Jackery fashion experience.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are subject to stock availability and can be initiated through our online returns portal.
Which payment methods do you accept?
Jackery accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping costs and delivery times vary by location and are calculated at checkout based on your destination.
How should I care for my Jackery garments?
To maintain the quality of your apparel, we recommend following the care instructions found on the inner label of each garment. Most of our pieces prefer cold machine washes and air drying.